Why Work at CloudOne™?
Here are a few of the benefits enjoyed by CloudOne's™ world-class Agents:
Schedule Flexibility
We are open 24/7 so we have a wide variety of schedules available. We do everything possible to find a schedule that will work for you.
Thorough, Paid Training
You'll learn everything you need to know through CloudOne's™ training course, from how to use our web-based software to what to expect on calls. You will be paid for your training hours.
Web-Based Call Center Software
CloudOne's™ software platform gives you real-time access to all the information and tools you need to provide world-class service on every call.
Pride in What You Do
As a CloudOne™ Agent, you will be a call center professional, not a telemarketer. The calls you handle will be with interested customers who are looking forward to speaking with you.
What does it take to be a CloudOne™ Agent?
Duties
- Our agents work exclusively with a web-based dynamic scripting engine. The system guides you through the call, and updates you in the moment on what to say next during the call.
- Input data into a customized CRM system. Information gathered during the call assists our customers and dealers to provide workable solutions towards getting the car they want.
- Place outbound follow up calls (no cold calling). Part of our program provides dealerships with feedback on how they are doing with their customers. Our dealership partners use this valuable information to better serve their customers.
- Answer inbound phone calls from consumers. National advertising on TV and Radio trigger calls to our call center, as well as direct mail advertisements sent to their mailbox, or email to their inbox.
Skills
- Willingness to work hard, succeed, and have fun in a team environment!
- Excellent communication skills.
- Knowledge of Microsoft Office programs and Google apps.
- Customer Service experience a plus but not required.
- Bi-Lingual Spanish/English also a plus!
Education & Qualifications
- Customer Service experience a plus but not required.
- High school diploma or equivalent.
Compensation
- Up to $18/hr
- Paid Time Off
- Awesome Coworkers
- Comprehensive Medical/Dental/Vision
- Life Insurance and Disability Benefits
- 401k + Company Match
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Group Accidental Insurance
- Hospital Confinement Insurance
- Advancement opportunities available
Frequently Asked Questions
CloudOne provides call center support for the automotive industry. The most common calls we take are application verification and appointment setting for dealerships.
Application Process and Requirements
The application process, including the background check, can take up to 1 week.
It usually takes a week to complete certification. There are four separate certifications
of calls that can be done but you can choose how much you want to be certified for. It is
common for agents to complete all stages within 6-8 weeks.
All agents must be at least 18 years of age.
Yes.
Background Check
All information provided must be verifiable. This includes but is not limited to: your Social Security card, driver's license, government issued picture ID, passport, work visa, or utility bill that includes your current address.
Because independent agents handle sensitive information from callers and serve as the "face" of the client's brand, this background check is an important factor for our clients, and is routine in the work-from-home industry.
It can take up to two weeks, but typically under five days for the background check to be processed.
Hours and Payment
CloudOne pays by either check or direct deposit (it is the agent's choice), on or about the 5th and the 20th each month for invoiced services.
